makari FAQ
Users who join makari ask questions across several key areas: how to register and verify your account, which payment methods we support and how deposits work, what sports and games are available, and how we protect your data and security. This FAQ page answers the most common questions we receive from new and existing users.
This page resolves questions about account opening, payment options (DANA, e-wallet, mobile banking, local payment, online payment, and bank transfers via e-wallet, mobile banking, local payment, online payment), football markets (Liga 1, Piala AFF, Champions League, Premier League), and account protection. We have organized the answers by topic so you can find what you need quickly.
If you cannot find the answer to your question here, or if you need immediate assistance, use the in-app help menu or contact our support team via email. For legal details about our terms of service, data handling, or jurisdiction restrictions, please review our Terms of Use and Privacy Policy
Topics covered in this FAQ
- Account and registrationhow to start, KYC verification, password recovery
- Payments and transactionsdeposit and withdrawal via e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet
- Games and marketsfootball betting, live-dealer tables, slots, esports coverage
- Security and supportaccount protection, data privacy, customer assistance
If you forget your password, click the "Forgot your password?" link on the login page. Enter your email address or username, and we'll send a password-reset link to your registered email. Click the link in that email to create a new password. The reset link expires after 24 hours for security. If you do not receive the email, check your spam folder or wait a few minutes and try again. If you still cannot reset your password, use the in-app help menu or contact our support team via email. They can verify your identity and help you regain access to your makari account.
If you forget your password, click the "Forgot your password?" link on the login page. Enter your email address or username, and we'll send a password-reset link to your registered email. Click the link in that email to create a new password. The reset link expires after 24 hours for security. If you do not receive the email, check your spam folder or wait a few minutes and try again. If you still cannot reset your password, use the in-app help menu or contact our support team via email. They can verify your identity and help you regain access to your makari account.
Payments and transactions
Yes, makari accepts deposits via virtual accounts (VA) from all four major Indonesian banks: online payment, e-wallet, mobile banking, and local payment. When you choose bank transfer as your deposit method, we generate a unique virtual account number for your makari account. You transfer funds from your personal bank account to that VA number, and the deposit appears in your makari balance within minutes. Virtual accounts are secure because each one is linked only to your makari user ID. You can use the same VA for multiple transfers, or we can generate a new one if you prefer. Bank transfers offer a straightforward option for users in Jakarta, Surabaya, Bandung, Medan, and other cities across Indonesia.
makari accepts deposits starting from a small minimum amount, with no arbitrary upper limit during a single transaction. Different payment methods may have their own processing limits set by the payment provider (e.g., online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, or your bank). We recommend checking the payment method's website or your bank's transfer limits before attempting a deposit. If you need to deposit a larger amount, you can make multiple transfers. All deposits are subject to verification windows to prevent fraud. Your funds appear in your makari account balance once the transaction is confirmed by the payment processor.
Games and markets
makari covers major football leagues and tournaments, including Liga 1 (Indonesia's top division), Piala AFF, Piala Indonesia, Champions League, and Premier League. We also offer markets for Copa América, Africa Cup of Nations, and international friendlies. Markets are updated regularly to reflect the current season and fixture calendar. In addition to football, we list markets for badminton, MotoGP, and esports (Mobile Legends, Free Fire, PUBG Mobile). Each market displays available betting options, and you can view live scores and match statistics. Markets are available only in jurisdictions where such services are permitted by local law.
makari may offer a loyalty programme that rewards regular users with points or bonuses based on their activity. Details of the programme structure, tier levels, and rewards vary and are subject to change. We recommend checking the loyalty or promotions section of your makari account for the most current information. Participation is voluntary, and your account may be eligible for rewards based on your account history and compliance with our terms. Any promotional offer is subject to terms and conditions, and we reserve the right to modify or discontinue the programme. Contact our support team if you have questions about your tier status or eligibility for specific rewards.
Security and support
We at makari use industry-standard encryption (SSL) to protect data in transit between your device and our servers. Your password is stored in hashed form, not plain text. Sensitive information (identity documents, payment details) is encrypted at rest on our secure servers. We restrict access to your data to authorised staff members. We also conduct regular security audits and maintain incident-response procedures. You can strengthen your account security by enabling two-factor authentication (via email or SMS) and using a strong, unique password. Never share your password, and log out after each session, especially on shared devices. For details, see our Privacy Policy.
makari provides customer support via email and in-app messaging. Response times depend on the volume of inquiries and the complexity of your issue. We aim to respond to support requests during standard business hours. For urgent issues, use the in-app help menu to describe your problem, and our support team will address it as quickly as possible. For non-urgent questions, you can also review our Terms of Use, Privacy Policy, and this FAQ page, which cover most common topics. If you need to report a security concern or suspicious account activity, contact our support team immediately via email.