makari Terms of Use

These Terms of Use explain the rules and commitments that apply when you create an account on makari and use our platform. We at makari operate a sportsbook and live-dealer service where you can access markets on Liga 1, Piala AFF, Champions League, and other tournaments, as well as live-casino tables (blackjack, roulette, baccarat), slots, and other games. Our terms cover account opening, deposits, withdrawals, bonus terms, and how we handle disputes. We encourage you to read them carefully before you join.

makari's services are available only where local law permits. If you access makari from a jurisdiction where online gaming is prohibited, you are responsible for understanding and complying with your local law. We do not offer our services in jurisdictions where online wagering is restricted or banned by statute.

Account Opening and Your Responsibilities on makari

When you open an account on makari, you confirm that you are at least the minimum age required by your jurisdiction for online gaming. You provide us with accurate personal information, including your legal name, email, phone number, date of birth, and address. We use this information to set up your account, process deposits and withdrawals, and comply with anti-money-laundering (AML) regulations. If any of your details change (for example, if you move to Jakarta, Surabaya, Bandung, or another city), you must update your account promptly.

You are responsible for keeping your password confidential. We strongly recommend setting a strong password and enabling two-factor authentication (2FA) on your account. If you suspect that someone has accessed your account without permission, contact our support team immediately. Do not share your login credentials with anyone. makari is not liable for unauthorised access if you have been negligent with your password.

Account verification (KYC)

We require proof of identity and address before you can withdraw funds. This process protects both you and makari from fraud.

Two-factor authentication

A second verification step (usually a code sent to your phone) that makes your account more secure. We encourage all users to enable 2FA.

Password reset

If you forget your password, you can reset it using your registered email address. makari will never ask you for your password via email or support chat.

Deposits, Withdrawals, and Our makari Payment Policy

makari accepts deposits via eight payment methods: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking virtual account, and transfers from local payment, online payment, or e-wallet bank accounts. Deposits are instant or near-instant depending on the method. Your account balance is the sum of all deposits minus withdrawals and any losses incurred on our platform. Balances are displayed in Indonesian Rupiah (IDR).

When you request a withdrawal, we review your account to verify that your activity is consistent with our terms. This review typically takes a few hours, though during peak times or holidays (such as Idul Fitri or Idul Adha) it may take longer. We do not guarantee specific withdrawal timeframes. Once approved, funds are sent to your chosen payment method. E-wallet withdrawals (mobile banking, local payment, online payment) are usually fastest; bank transfers (e-wallet, mobile banking, local payment, online payment) may take a bit longer depending on your bank.

We reserve the right to request additional documentation before processing a withdrawal if we have reasonable grounds to suspect fraud or money laundering. This is standard practice in the gaming industry and protects your account as well as ours. If you have questions about a withdrawal delay, contact our support team.

Bonus Terms and Promotions on makari

We occasionally offer promotional bonuses and welcome offers to new customers or existing players. Any bonus is subject to specific terms, such as a playthrough requirement (you must wager the bonus amount a certain number of times before withdrawing it) or a maximum winning cap. We publish the full terms of each promotion when it is active. Bonus funds are credited to your account separately from your real-money balance and may be forfeited if unused within a set timeframe.

makari reserves the right to cancel or modify any promotion without notice. If we detect unusual activity or breach of bonus terms (for example, if you attempt to withdraw bonus funds without meeting the playthrough requirement), we may cancel the bonus and any associated winnings. We do not offer fixed bonus amounts or guaranteed returns.

Dispute Resolution and Our makari Commitment to Fair Play

If you believe there has been an error in your account (for example, a transaction was recorded incorrectly or funds are missing), contact our support team with details of the issue. We will investigate and respond within a reasonable timeframe. makari uses industry-standard encryption (SSL) to protect your data, and all communication between your device and our servers is encrypted. We do not sell your personal information to third parties.

Our platform uses certified random-number generators (RNG) for all games where outcome is determined by chance. This means slots, roulette, and card games produce results that are independent and unpredictable. Live-dealer tables are streamed from licensed studios and conducted by real dealers in real time; the outcome is not predetermined by makari. We are transparent about game mechanics and odds where applicable.

If you and makari have a dispute that cannot be resolved through our support process, either party may escalate to an independent dispute resolution service. makari is committed to resolving complaints fairly and in accordance with the laws of the jurisdiction where our services are offered. You acknowledge that by using makari, you agree to these terms and accept the platform's commitment to responsible operation under applicable law.

Jurisdiction and Changes to Our makari Terms

makari's services are governed by the laws of the jurisdictions in which we operate. Our terms comply with applicable regulations in those jurisdictions. If you access makari from outside a supported region, you do so at your own risk and are solely responsible for ensuring your use is lawful in your location.

We may update these terms at any time. If we make material changes, we will notify you via email or in-app message. Your continued use of makari after such notice constitutes acceptance of the updated terms. If you do not agree with the changes, you have the option to close your account and withdraw your balance before the new terms take effect.

For questions about these terms or any aspect of makari's service, including account security, payment options, or responsible use, our support team is available via email and in-app help. We do not provide specific response-time guarantees, but we prioritise account-related inquiries. makari is committed to clear communication and fair treatment of all users.