makari Platform Privacy Notice

This page describes what we collect when you use makari and how we keep that data protected. We at makari collect personal information only to operate our platform—to process your deposits via DANA, e-wallet, mobile banking, local payment, or bank transfer; to verify your identity before withdrawal; to manage your account; and to provide customer support. We do not sell your data to third parties, and we encrypt all sensitive information at rest and in transit.

Our privacy practices reflect our commitment to transparency. We explain what we collect, why we collect it, who has access to it, how long we keep it, and what rights you have. We also acknowledge that our servers may sit outside your jurisdiction (e.g., Jakarta, Surabaya, Bandung, or Medan users may have data processed in other regions), and we describe the safeguards we use to protect cross-border data flows.

If you have questions about our privacy practices or wish to exercise your rights, contact us via the channels listed at the end of this notice.

What Data We Collect and Why

Account Registration and Identity Verification

When you create a makari account, we collect your full name, email address, phone number, and date of birth. We use this information to create your account, send you login links and password-reset emails, and contact you about account activity or support requests. We do not share this information with third parties except as required by law or to process your requests (e.g., payment processors need your name and phone to confirm transactions).

Before your first withdrawal on makari, we require identity verification (KYC). We ask for a government-issued ID (passport, national ID card, or driver's license), proof of address (utility bill, bank statement, or rental agreement), and confirmation of your phone number. We use this information to verify that you are who you claim to be and to comply with anti-money-laundering regulations. We store these documents securely and do not share them with third parties unless legally required.

Payment Information

When you deposit funds into your makari account, we collect payment details: your e-wallet account (DANA, e-wallet, mobile banking), your local payment identifier, or your bank account number (for online payment, e-wallet, mobile banking, local payment virtual accounts). We do not store your full bank account number or credit card details in plain text. Instead, we tokenise this information—we store a secure reference that payment processors can use to process future transactions without exposing your actual account number.

Payment processors (the companies that handle online payment, e-wallet, mobile banking, and bank transfers) have their own privacy policies. We recommend reviewing their policies to understand how they handle your payment data. We at makari do not control these third-party processors, but we require them to meet security standards before we integrate their services.

Account Activity and Transaction History

We collect and store records of your activity on makari: deposits, withdrawals, bets placed, games played, and support tickets submitted. We use this information to manage your account, detect fraud, resolve disputes, and comply with regulatory requirements. We retain transaction records for a period required by law (typically several years) and then securely delete them.

Device and Usage Data

When you access makari via web browser or mobile app, we collect technical information: your IP address, browser type, operating system, pages you visit, and time spent on each page. We use this data to improve our platform, detect technical issues, and prevent fraud. We also use cookies and similar tracking technologies to remember your login session and personalise your experience (e.g., remembering your preferred payment method).

We do not use this data to build a detailed profile of your behaviour outside makari. We do not track you across other websites or apps. Our cookies expire after a set period (typically 30 days for session cookies, longer for preference cookies), and you can delete them from your browser settings at any time.

Our Data Protection Practices and Your Rights

How We Protect Your Data

We at makari use industry-standard security measures to protect your data. All communication between your device and our servers is encrypted using SSL (Secure Sockets Layer). Your password is stored in hashed form (not plain text), so even our staff cannot see your actual password. Sensitive data (payment information, identity documents) is encrypted at rest on our servers. We restrict access to your data to authorised staff members who need it to perform their jobs.

We conduct regular security audits and penetration testing to identify and fix vulnerabilities. We also maintain incident-response procedures: if we detect a data breach, we notify affected users and relevant authorities as required by law. We do not guarantee that our systems are non-specific info secure (no system is), but we undertake to maintain security practices consistent with industry standards.

Data Retention and Deletion

We retain your personal data for as long as necessary to provide makari services and comply with legal obligations. Account registration data (name, email, phone) is retained as long as your account is active. Transaction records are retained for several years to comply with anti-money-laundering and tax regulations. Identity verification documents are retained for a period required by law and then securely deleted.

If you close your makari account, we retain your data for a retention period (typically 90 days) to handle any outstanding disputes or refunds. After this period, we securely delete your personal data, except where we are required by law to retain it (e.g., for tax or regulatory purposes).

Your Rights and How to Exercise Them

Depending on your jurisdiction, you may have rights regarding your personal data. You may have the right to access your data (request a copy of what we hold), correct inaccurate data, delete your data (subject to legal retention requirements), or restrict how we use your data. You may also have the right to data portability (request your data in a portable format) or to object to certain uses of your data.

To exercise any of these rights, contact us using the details below. We will respond to your request within a timeframe required by law (typically 30 days). If you believe we have violated your privacy rights, you may also lodge a complaint with your local data-protection authority.

Third-Party Processors and Cross-Border Data Transfers

We at makari use third-party service providers to operate our platform: payment processors (for DANA, e-wallet, mobile banking, local payment, bank transfers), cloud-hosting providers (for server infrastructure), and customer-support platforms. These providers have access to your data only to the extent necessary to perform their services, and we require them to maintain confidentiality and security.

Our servers may be located outside your jurisdiction. For example, users in Jakarta, Surabaya, Bandung, or Medan may have their data processed in other regions or countries. We undertake to ensure that data transferred outside your jurisdiction is protected by appropriate safeguards (e.g., standard contractual clauses, adequacy decisions, or your explicit consent). If you have concerns about cross-border data transfers, contact us for details.

Cookies and Tracking Technologies

We use cookies (small files stored on your device) to remember your login session, store your preferences, and analyse how you use makari. Session cookies expire when you close your browser; persistent cookies remain until they expire or you delete them. We also use similar technologies like web beacons and pixels to track page visits and user behaviour.

You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when a cookie is being set. If you disable cookies, some features of makari may not work properly (e.g., you may need to log in again each time you visit). We do not use cookies to track you across other websites or apps.

Changes to This Privacy Notice

We may update this privacy notice from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated notice on our website and updating the "last updated" date. Your continued use of makari after such changes constitutes your acceptance of the updated notice.

Contact makari

If you have questions about our privacy practices, wish to exercise your rights, or have a privacy concern, please contact us:

• Email: [email protected]
• In-app help: Use the help menu within your makari account
• Mailing address: Available upon request via email

We will respond to your inquiry within a reasonable timeframe. Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law.